Returns & Refunds

How do I return?

  1. Enter your email address and order number on the contact us page
  2. You will receive a response in 2-3 business days.
  3. Upon completion, you will get a confirmation email with shipping guidelines

What items are returnable?

  • Within 30 days of received date.
  • In original condition.
  • Unwashed and unworn.
  • With tags and in original packaging. (This means folded nicely and packed the way that it was sent to you. If it is not able to be resold, you will not get credit for the item and will be responsible for all charges to get it back.)

What items are non-refundable?

Non-returnable items:

  • Gift cards
  • Items marked for FINAL SALE.

Damaged items MUST be reported within 3 days of receiving the goods to info@PipsqueakClothing.com, no exceptions.

Gift Returns

If you received a gift and would like to exchange it, it will be processed in the form of store credit. All gifts may be exchanged and are non-refundable. You will need a valid website order number in order to proceed with a gift return. No exceptions. 

We do not accept exchanges

If you would like to exchange an item for a different color, size, or style, please contact us through the same method as if you are returning the item.  

Are there any charges for return?

  • No restocking fees.
  • Charges for a return on any discounted items apply. Any full priced item has a free return (shipping back to warehouse is the responsibility of the customer) as long as all tags and packaging are still intact. 
  • Packages that are sent back for insufficient address, refused package, could not deliver, mailbox full, or any reason beyond our control are subject to an $8 fee, which will be deducted from your original purchase upon issuing a refund. Ensure your address is correct at checkout, as we cannot change information once the order is being processed.
  • We are not responsible for customers who send back items out of our policies stated above and choose to return by personal couriers and shipping labels. If your item(s) is not delivered, no tracking and/or states delivered but our warehouse has not received it, we reserve the right to decline your refund and return. No Exceptions. 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned items within 10 business days. 
  • Refunds are issued back to the original form of payment(s).
  • Refund will be processed and a credit will automatically be applied to the original method(s) of payment within 10 business days.

Return instructions for shoppers

  1. Pack all the returned items, along with a print off of your return authorization via email securely in a box. 
  2. Affix the shipping label and ship back with the courier stated on your shipping label ( ex: USPS, UPS, FEDEX ) to ship the package. The return address for the package is:

 

Right to Withdraw

You have the right to withdraw from your purchase before your order has been fulfilled or within 14 days of receiving your order, without providing any reason.

How to Exercise Your Right to Withdraw:

  1. Before Fulfillment: If your order has not yet been processed or shipped, you may cancel it by contacting our customer support team at info@pipsqueakclothing.com. A full refund will be issued to your original payment method.
  2. After Fulfillment: If your order has already been processed and shipped, you may still return the items in accordance with our Return & Refund Policy. Please refer to our [Return & Refund Policy] for full details on how to initiate a return, eligibility requirements, and refund processing times.

Please note that personalized items and undergarments may not be eligible for withdrawal due to hygiene reasons.

For more details, visit our Returns & Refunds page or contact our support team.